Comments on: The Starbucks’ Lesson—Valuing Your Customers http://boldwords.wordpress.com/2008/01/02/the-starbucks-lesson-valuing-your-customers/ Exploring how bold words can give life to bold ideas. Fri, 24 Apr 2009 19:34:13 +0000 http://wordpress.com/ hourly 1 By: cbgrace http://boldwords.wordpress.com/2008/01/02/the-starbucks-lesson-valuing-your-customers/#comment-873 cbgrace Thu, 03 Jan 2008 20:55:01 +0000 http://boldwords.wordpress.com/2008/01/02/the-starbucks-lesson-valuing-your-customers/#comment-873 Phillip, I wrote the same thing yesterday...they are like drug dealers who get you hooked. (Maybe it is owned by Dr. Evil) Phillip, I wrote the same thing yesterday…they are like drug dealers who get you hooked. (Maybe it is owned by Dr. Evil)

]]> By: Britt http://boldwords.wordpress.com/2008/01/02/the-starbucks-lesson-valuing-your-customers/#comment-867 Britt Thu, 03 Jan 2008 17:08:43 +0000 http://boldwords.wordpress.com/2008/01/02/the-starbucks-lesson-valuing-your-customers/#comment-867 @cbgrace: I'm glad I'm not alone. @Dave: A drink challenge? You are clearly much more creative than I. Although I do appreciate that you feel a sense of guilt to drink whatever they make. @Phillip: Yes, you're right. However, unlike real crack dealers, I haven't heard of Starbucks beating up or shooting anyone recently. :-) @cbgrace: I’m glad I’m not alone.

@Dave: A drink challenge? You are clearly much more creative than I. Although I do appreciate that you feel a sense of guilt to drink whatever they make.

@Phillip: Yes, you’re right. However, unlike real crack dealers, I haven’t heard of Starbucks beating up or shooting anyone recently. :-)

]]> By: Phillip Zannini http://boldwords.wordpress.com/2008/01/02/the-starbucks-lesson-valuing-your-customers/#comment-866 Phillip Zannini Thu, 03 Jan 2008 17:05:27 +0000 http://boldwords.wordpress.com/2008/01/02/the-starbucks-lesson-valuing-your-customers/#comment-866 Starbucks got my wife and I hooked because the first couple of times we went, something ended up being wrong, they gave us free coffee AND gave us certificates for a free beverage. So, the first 4-5 times we went to Starbucks it was free. It's like a crack dealer giving away the samples free. We've been paying $3.70 a grande latte ever since and our favorite Christmas present is a loaded Starbucks gift card! Starbucks got my wife and I hooked because the first couple of times we went, something ended up being wrong, they gave us free coffee AND gave us certificates for a free beverage. So, the first 4-5 times we went to Starbucks it was free. It’s like a crack dealer giving away the samples free. We’ve been paying $3.70 a grande latte ever since and our favorite Christmas present is a loaded Starbucks gift card!

]]> By: Dave Seah http://boldwords.wordpress.com/2008/01/02/the-starbucks-lesson-valuing-your-customers/#comment-856 Dave Seah Thu, 03 Jan 2008 05:01:21 +0000 http://boldwords.wordpress.com/2008/01/02/the-starbucks-lesson-valuing-your-customers/#comment-856 Yes, this is a nice thing they do! I have recently started to challenge them to create new drinks for me, and they are always willing to try. And if I don't like it, they will make it again! This always triggers guilt in me, though, so I drink whatever they make, but I love that they're willing to give it a go. Yes, this is a nice thing they do! I have recently started to challenge them to create new drinks for me, and they are always willing to try. And if I don’t like it, they will make it again! This always triggers guilt in me, though, so I drink whatever they make, but I love that they’re willing to give it a go.

]]> By: cbgrace http://boldwords.wordpress.com/2008/01/02/the-starbucks-lesson-valuing-your-customers/#comment-843 cbgrace Wed, 02 Jan 2008 21:34:11 +0000 http://boldwords.wordpress.com/2008/01/02/the-starbucks-lesson-valuing-your-customers/#comment-843 I had a good experience with Starbucks recently too. Long story but I wrote about it... I had a good experience with Starbucks recently too. Long story but I wrote about it…

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