Comments on: Staying True to the Story http://boldwords.wordpress.com/2007/08/05/staying-true-to-the-story/ Exploring how bold words can give life to bold ideas. Fri, 24 Apr 2009 19:34:13 +0000 http://wordpress.com/ hourly 1 By: Britt http://boldwords.wordpress.com/2007/08/05/staying-true-to-the-story/#comment-142 Britt Tue, 07 Aug 2007 01:27:29 +0000 http://boldwords.wordpress.com/2007/08/05/staying-true-to-the-story/#comment-142 Rich, Thank you for the comment. I agree that Dell has gotten better at matching its actions to the story it's telling. That's why I bought a new Dell three months ago, and why I've suggested that family members buy two other Dells within the last year. I've also experienced the real-time chat customer service. Your techs were helpful and solved my problems. I only hope that Dell continues to be proactive rather than reactive. Good luck. Britt Britt Rich,

Thank you for the comment. I agree that Dell has gotten better at matching its actions to the story it’s telling. That’s why I bought a new Dell three months ago, and why I’ve suggested that family members buy two other Dells within the last year.

I’ve also experienced the real-time chat customer service. Your techs were helpful and solved my problems. I only hope that Dell continues to be proactive rather than reactive. Good luck.

Britt

Britt

]]> By: RichardatDELL http://boldwords.wordpress.com/2007/08/05/staying-true-to-the-story/#comment-139 RichardatDELL Mon, 06 Aug 2007 21:41:00 +0000 http://boldwords.wordpress.com/2007/08/05/staying-true-to-the-story/#comment-139 Hi Britt I like bold stories too and its why I came to work at Dell. We certainly fumbled the ball and we have admitted that, especially on customer service. Its why we now reach out to customers with issues in the blogosphere and spend $150 million extra last year for new technologies, more training, new staff in tech support. You can read a three part interview at serviceuntitled with Dick Hunter, our lead customer support person. We are not perfect but we are trying hard to get back to our bold story. As a 20 year old company that learns from its mistakes and moves ahead, focused on customers, building relationships and making IT simpler everyday.....give us time? I am hopeful Hi Britt
I like bold stories too and its why I came to work at Dell. We certainly fumbled the ball and we have admitted that, especially on customer service.

Its why we now reach out to customers with issues in the blogosphere and spend $150 million extra last year for new technologies, more training, new staff in tech support. You can read a three part interview at serviceuntitled with Dick Hunter, our lead customer support person.

We are not perfect but we are trying hard to get back to our bold story. As a 20 year old company that learns from its mistakes and moves ahead, focused on customers, building relationships and making IT simpler everyday…..give us time? I am hopeful

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