Microsoft is missing a huge opportunity. James Fallows, a national correspondent with the The Atlantic Monthly, has posted in recent days three posts(1, 2, 3) about his aggravation with his new laptop running Windows Vista. Why, why, why isn’t Microsoft contacting him (he’s currently based in Shanghai) and helping him figure out why Vista is hogging so much of his hard drive? We aren’t talking about some local newspaper reporter. Mr. Fallows is a respected journalist. He actually worked at Microsoft! (link) He’s a regular blogger. Is any of this sinking in? Sigh. So much of Microsoft’s image could be changed if they took the initiative in situations like this one.

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